Our complaints policy

Complaints Procedure
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
On the date of completion of works or within 7 days following completion, please inspect the works to ensure everything has been carried out to a high standard. 
In the unlikely event there is anything you are not completely satisfied with, please contact us so we can rectify any problems, usually within 7-10 days. Where the issue is of such a nature where we need to act immediately, we will do so within 24-48 hours. 
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their complaints procedure on their website.